We accept PayPal, or Credit Card by Phone. (See Contact Information below) We will only ship to the PayPal verified address. Please do not contact us requesting shipment to a different address. Thank you for your cooperation with this.

We no longer accept Personal Checks or Money Orders in compliance with eBay's Policy.

Payment is due within 3 days of auction close.*

*note: If payment is not received within 3 days of auction close, we reserve the right to relist the item and file a non-paying bidder alert with eBay.

We have revised our shipping policy to better suit the needs of our customers. We now offer lower shipping costs, more shipping options, and discounts for purchasing multiple items.

Our shipping details are outlined as follows:

note: There is a 1 business day handling time on all items.

All items purchased through eBay will ship the following business day. For example, except when a holiday occurs, if you purchased your item Thursday, it will ship Friday. If you purchase an item Friday, it will not ship until Monday.

Overnight shipments purchased on Friday will not ship until Monday, and should be expected for delivery on Tuesday.

*note: Same day shipping is available if you call our offce before 4pm EST.

*note: Shipping & Handling pricing details below represent individual sale items only and are not intended to represent Wholesale Lots, Repair Lots, or any type of Bulk or Lot items.

Standard 3 - 5 Business Day Delivery via FedEx/USPS (*see below)

Express 2 - 3 Business Day Delivery via USPS Priority Mail

Overnight Delivery via FedEx Standard Overnight (**see below)

*note: all shipping times are estimates provided by the service provider and we do not guarantee delivery time, we do guarantee that your item will leave our location within 1 business day of your purchase.

40% off the shipping cost of a second item! (***see below)
Free Shipping for purchases of 3 items or more! (***see below)

(Wholesale & Repair Lots are not eligible for shipping discounts)

*Standard Delivery will be shipped via FedEx or USPS, the service chosen will be based on the service that provides the fastest delivery time for your specific area.

**Overnight delivery is not available in all areas; if we are unable to meet your expectations for overnight delivery we will do our best to contact you before our daily shipment leaves. If we are unsuccessful in contacting you before your item leaves our facility, we will ship the item via the fastest available shipping service and refund you the difference.

**Saturday delivery is not an option for Overnight shipments. All items shipped on the day before a weekend, or a holiday via Overnight should be expected for delivery on the following business day.

***Shipping discounts can only be applied to combined purchases. If each item is paid separately, each item will be shipped separately. If you need an invoice combining your purchases with an applied shipping discount, please contact us before paying.

A tracking number will be E-mailed to you when we prepare your item for shipment. Items sent via USPS are sent with a Delivery Confirmation Number, that does not provide up to date tracking information. If you require specific shipping options such as up to date tracking information, please request FedEx as the carrier.

Items are shipped with NO signature required. If you require specific shipping options such as signature required, please request it.

Shipping charges cover shipping, handling, and packaging costs. They are a flat rate and are non-negotiable, non-reimbursable, and non-refundable.

We understand the importance and impact feedback has on the eBay Community.
Therefore we ask, before negative or neutral feedback is left, that you please contact us so we may resolve any issues. We are here to help; you can view our contact information below.

Our feedback policy is simple, we leave you positive feedback as soon as your payment is received & cleared. We ask that you leave us positive feedback upon receiving your item in satisfactory condition. If there is a problem with your product please contact us before leaving negative or neutral feedback. (See Contact Information below)

There is never a reason for you to leave negative or neutral feedback. If you give us a chance, we can help! We offer a 30-day warranty, and an additional extended warranty can be purchased through Square Trade. (Visit www.squaretrade.com for information)*

*note: if negative feedback is left before we?ve been given a chance to resolve any issues, the sale will be considered final.

Phone Store USA is a Titanium Power Seller (The highest level given by eBay) and we strive to make your buying experience a positive one.

We are committed to making the eBay community a safe and fun place to Buy and Sell. We are striving for a 5 Star DSR Score and Positive Feedback from all of our Buyers.

Please contact us if you need assistance with checkout or if you have questions about your previous or future purchase with us.

We are dedicated to making your experience on eBay a pleasant one. We ask that you please contact us if you have any issues regarding the item you have purchased before leaving negative or neutral feedback. (See Contact Information below)

If you feel the item you received is not what you expected, or there are issues with the functionality of your item, we will gladly offer you a refund or an exchange within 30 days of the Purchase Date.*

Warranty Coverage: Against DOA, Functionality Issues, and Activation Issues.

Warranty does NOT Cover: Physical Damage, i.e. cracked LCD, broken housing, or missing parts. If an item shows signs of extensive wear and it is determined to have been damaged by the user, the warranty will not be honored.

An extended warranty can be purchased through Square Trade, an independent warranty company. (Visit www.squaretrade.com for information)

*note: By bidding on an item, you agree to all of our policies in full

If you are unsatisfied with an item, please return it within the 30 day warranty period.

Any item advertised as ?untested, sold as is? or ?repair? is NOT eligible for exchange or refund.

All returns MUST include a 30 day warranty form filled out in its entirety, which is included with your original package. Be sure to circle ?Refund? or ?Exchange?.

Our address is printed on the bottom of the warranty form.

If for some reason you have misplaced the 30 day warranty form, please visit www.phonestoreusa.com, scroll to the bottom and click ?Warranty Info?, there you will find a link to print the form.

Please fill out the 30 day warranty form completely and return the item to the address listed on the bottom of the form.

It is the buyer?s responsibility to return the item within the 30 day warranty period. Items that arrive in our facility after the initial 30 day warranty has expired will be subject to a 15% re-stocking fee.

The buyer is responsible for return shipping costs.*

Items returned 45 days or later from the original purchase date, may not be accepted for refund or exchange and may be mailed back to the buyer.

We offer a 100% refund less Shipping & Handling.*

Exchanges can only be made if the item is available for exchange, otherwise a refund will be issued.*

*note: by bidding on or purchasing an item you are agreeing to all of our terms and conditions